FAQ's

Q. Is my parking guaranteed at my chosen location for each game?

A. You are guaranteed a parking space at your chosen location until 15 minutes before the start of the game. If you arrive after that time and there is no space available at your chosen lot you will be accomodated at a nearby WestPark location.

Q. Am I assigned a specific parking stall?

A. Parking is first-come, first-served and you may not have the same stall every game.

Q. I may not drive the same vehicle to every game. Do I have to provide the license plates of all my vehicles?

A. No. We are not concerned with what vehicle you are driving. For whichever vehicle you drive, you MUST display the parking pass for that game night clearly on your dash.

Q. I share my season passes with friends, clients or co-workers. How does that work?

A. Each booklet has one parking pass per specific game night. You can provide your friends, clients, co-workers, etc with the parking pass that is valid for a specific game night/day.

Q. What if I forget my parking pass one game night/day or I bring the wrong pass?

A. Unfortunately, you will have to pay the posted Event rate that game day/night. Parking passes from one day can not be substituted for parking on a different date. Unused parking passes will not be refunded.

Q. I'm unable to go to all the games. Can I get a refund for parking I didn't use?

A. Sorry, parking passes are non-refundable.

Q. What's the deadline for ordering passes?

A. You must order your passes no later than Sep 7, 2018 in order to guarantee delivery of the passes prior to the first scheduled game.

Q. What if I don't want to order my passes from your on-line system?

A. Contact our Guest Services Department at 604.669.7275 and we can process your order over the phone.

Q. How and when will I get my passes?

A. You will receive your passes during the week of Sept 10, 2018 by Registered Mail with Canada Post.  A signature is required upon delivery. If you prefer you can pick-up the passes from our office at Suite 1310-1140 West Pender Street (as long as you have selected "pick-up" on the on-line order form). Passes will be available for pick-up no earlier than September 10, 2018.

Q. Do you have parking spaces for the disabled?

A. Yes. All of our locations have designated parking spaces for guests with disabilities on a first come, first serve basis (you must display a valid provincial parking permit).